FAQ

General Questions

Thouzer is a line of Autonomous Mobile Robots produced by the Doog company in Tsukuba, Japan.  Known for their simplicity, power, and affordability, Thouzer AMRs can move upwards of 900kg (2000lb).

No.  Thouzer is an autonomous mobile robot and does not need a wireless network in order to function.  Follow Me, Memory Trace, and Line Trace navigation modes all work just fine without Wi-Fi.

That said, all the E-Series Thouzer AMRs do include wireless network connectivity.  This enables remote control and monitoring of the robot via mobile app and also allows for advanced integrations via the open-source MQTT Protocol.

Yes.  E-Series Thouzers include WiFi connectivity which enables remote control via mobile app or third-party software.

The main drive unit is made of steel.  The material handling platform is primarily made of 30mm extruded aluminum barstock.  Underneath the platform there are some plastic covers that protect the internal components from water, dust and debris, but they are not load-bearing.

No, but the Thouzer AMRs do carry an IP42 rating which means they are somewhat water resistant and dust resistant.  We recommend you keep your robots as clean and dry as your facility will allow.

Yes, but first you must disengage the motor from the drive wheels or you risk damage to your motor.  There is a manual lever just above the rear axle that disengages the motor so you may push the Thouzer.

We do offer bulk discounts from time to time.  Please contact us using the form below and we will be happy to build a custom quote for you.

Yes, and we hope you do!  Thouzer supports many custom payload configurations including shelving, bins, cages, lockers, towing jigs, pallets, pallet jacks, and more.

Additionally, E-Series Thouzers support additional features such as extra safety devices, additional sensors, more power/battery options, extra I/O ports, API access, robot remote control, and more!

Specifications

Five!  The Thouzer Lite, Thouzer Basic, Thouzer Mini, Thouzer Giant, and Thouzer Giant EX are all currently in production.

There are also some custom Thouzer models that can be manufactured “on demand” but we don’t really advertise those.

The Thouzer Mini carries 132lb (60kg), the Thouzer Lite carries 220lb (100kg), the Thouzer Standard carries 264lb (120kg), the Thouzer Giant carries 661lb (300kg), and the Thouzer Giant EX carries 1100lb (500kg).

Most Thouzers can carry AND tow loads at the same time.

If you add carry weight and tow weight together, Thouzer Standard can move about 900lb (420kg) per trip and Thouzer Giant can move about a ton (900kg) per trip.

Yes!  E-Series Thouzer AMRs can communicate with the rest of your plant using the MQTT protocol.  MQTT is an open-source, standards-based protocol designed for IOT projects.

Thouzer robots are autonomous mobile robots.  They were designed to operate independently of one another and to be easy to use!  So no, by default they do not talk to one another.

Using Thouzer

Not long at all.  Once it’s unboxed and assembled, a Thouzer AMR only takes a minute or so to boot up.  After that you can immediately put it to work.  Use Follow Me mode to have it follow you around, teach it routes around your plant using Memory Trace, or send it across the plant using Line Trace.

Our Thouzer Standard can learn up to five routes.  The E-Series Thouzer can learn unlimited routes.  Obviously there is an upper limit to the number of routes Thouzer can learn, but we haven't hit that limit yet.

Thouzer relies completely on Light Detection and Ranging (LiDAR) sensors to see the world.  Every Thouzer robot has a 2D LiDAR sensor under the main deck.  In particularly difficult environments, additional sensors can be added to give Thouzer a better view of its surroundings.

Technically yes, but we don’t recommend it.  Thouzer AMRs carry an IP42 rating, which means they’re water resistant and dust resistant.  Thouzer AMRs are definitely NOT waterproof so don’t leave your robots outside for too long!

No!  Thouzer was not designed for human riders.

Nope!  No pendant required.  Once you press the “Follow Me” button, Thouzer will scan its surroundings and “find you” using its 2D LiDAR sensor.  You’ll notice Thouzer wiggles back and forth a little bit to make sure it’s locked on to you, but once you hear the music start to play, you’ll know it’s ready to go!

Yes.  There are several different music files the Thouzer plays based on its operational state and these can be customized for your environment.  We will eventually post these instructions online, but for now, please contact your local distributor for help.

Batteries

Thouzer batteries are supposed to run for 9-12 miles (14-19km) on a single charge; however, battery life depends greatly on the load the robot is moving as well as the temperature and humidity of the operating environment.

Yes!  You can use aftermarket battery packs to extend the runtime of your Thouzer units.  1000Wh untis can commonly be found online for $500-1100 each.

A Thouzer AMR with factory default battery packs will fully charge in less than 8 hours.

Thouzer Basic has two 12V 34Ah lead acid batteries on board.

Thouzer Giant has two 12V 75Ah lead acid batteries on board.

Yes!  As long as you match the Doog specifications exactly you can source replacement batteries locally.  Just make sure you choose a Deep Cycle Sealed Lead Acid Battery.

Thouzer Standard batteries are 12V 34Ah lead acid (two per robot).  Replacement batteries should measure 197mm(L) x 131mm(W) x 159mm(H).

Thouzer Giant batteries are 12V 75AH lead acid (two per robot).  Replacement batteries should measure 260mm(L) x 170mm(W) x 202mm(H).

Thouzer AMRs all come with a charging “brick” that looks very similar to a modern laptop charger.  You can plug the Thouzer charger into any standard grounded wall outlet.

There are detailed battery replacement instructions and illustrations on pages 17-31 of the Thouzer maintenance guide.  If you don’t have this document handy, please contact your distributor and they’ll send it to you.

Still have questions?

That's completely understandable!  There are lots of autonomous mobile robots out there and it's really hard to figure out which one is the right fit for you and your company.

Let us help you!  We think our AMRs are pretty great but they're not for everyone and that's OK.  Send us your questions and we'll get you pointed in the right direction, even if that direction is somewhere else.